![]() Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Our Awards: Mediacom is proud to have received the following recognitions: 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award. ![]() When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most. Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. Ability to work evenings, weekends and holidays and overtime as needed.Occasional travel to other sites within the region.Sales ability and willingness to meet sales goals.Must demonstrate intermediate to advanced PC skills.Valid driver's license and satisfactory driver record may be required for some locations.Ability to multi-task and prioritize in a fast-paced environment.Exceptional relationship-building skills.Preferred - 3 plus years' customer service & cash handling/reconciliation experience.Required - 1-3 years' experience in retail and/or consumer sales.High school diploma or GED required Associates degree preferred.Perform other duties as directed or required by your supervisor.Neat with self and work area, and conducts self in a respectable, responsible, and courteous manner.Must balance cash drawer daily and verify all monies received.Troubleshoot basic service issues and schedule on site service calls when necessary.Demonstrate a full understanding of current marketing campaigns and offerings and can communicate them clearly to customers.Effectively communicate product and service information, feature functionality, billing procedures and equipment usage to each customer.Assist customers in the selection and purchase of products and services.Achieve all sales and retention quotas set for the department by following the established departmental policies and procedures.Education Enrichment up to $5,000 per year for qualified employees!.In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided ! Employee discounts on Mediacom services, where available.Paid vacation, holidays and flex paid time off!.You'll find all sorts of advantages to joining the Mediacom team including: Perform direct customer support for all customers consistent with Mediacom's policies and procedures.Īlong with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. Also, includes resolving billing concerns, troubleshooting service issues, processing payments, equipment inventory and scheduling service and installation appointments. Responsible for all sales activities and retail sales associate job duties focusing on selling Mediacom product and services. Provide a positive customer experience in a prompt and professional manner. Take that next step toward your future and join our growing team! To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. The services we offer-faster, more reliable internet service expanded, free digital and HD TV choices and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation.Īs we continue to grow, so do our career opportunities. Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. Position: Customer Sales & Service Representative I, Front Counter (Retail)
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